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Moving to a care home

Posts: 1
Registered: ‎13-09-2022

Moving to a care home

My Mother (95) has had to move into a care home with dementia. I set up her current plunet account for her flat. I would like to cancel the account as she does not need it anymore . So she has moved already and  cant take her internet with her. We have 3 months left on the contract but I would like to cancel now ,how do i do this ?


Many thanks 

Posts: 14,368
Thanks: 5,289
Fixes: 379
Registered: ‎30-07-2007

Re: Moving to a care home

@Elderlyrelative  Call Customer options on 0800 013 2632

However, is the account in your name or your mothers ? if the latter then you may find that you need evidence of Power of Attorney to action the cancellation

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Moving to a care home

Hi @Elderlyrelative


Feel free to send me a private message with the username if you like and I'll arrange for someone to call up and arrange the cancellation. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team