Moving to a care home

[#1]

My Mother (95) has had to move into a care home with dementia. I set up her current plunet account for her flat. I would like to cancel the account as she does not need it anymore . So she has moved already and  cant take her internet with her. We have 3 months left on the contract but I would like to cancel now ,how do i do this ?

Many thanks 

[#2]

@Elderlyrelative  Call Customer options on 0800 013 2632

However, is the account in your name or your mothers ? if the latter then you may find that you need evidence of Power of Attorney to action the cancellation

[#3]

Hi @Elderlyrelative, 

Feel free to send me a private message with the username if you like and I'll arrange for someone to call up and arrange the cancellation.