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Bill increase and out of contract refund

MK1
Grafter
Posts: 26
Thanks: 4
Registered: ‎29-08-2018

Bill increase and out of contract refund

I have two separate queries that I require assistance on. Firstly, for my July and August bills, I seem to have been billed incorrectly from £25.89 (new rate since CPI), to £28.12 for the month of July and £31.92 for August.

Additionally,  I have been billed £45.80 for September as an out of contract charge. I received zero notification regarding the contract coming to an end, hence my surprise on seeing this month's bill! Given the circumstances, and my intention to move to another service provider in the soon, what is the process in seeking a refund?

1 REPLY 1
Baldrick1
Moderator
Moderator
Posts: 11,958
Thanks: 5,333
Fixes: 421
Registered: ‎30-06-2016

Re: Bill increase and out of contract refund

Locked in favour of https://community.plus.net/t5/My-Account-Billing/Bill-increase-amp-out-of-contract-refund/m-p/188776...

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