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Missing Bill

beardface
Newbie
Posts: 4
Registered: ‎14-05-2019

Missing Bill

I have not received a bill for August, nor has my normal payment been taken.

I have not previously had the issue that other people have had, nor has anything changed on my account.

When this happened on my mobile account some months ago a negative mark was made on my credit score!

Can you please tell me why my bill has not been generated? When will it be fixed? That this will have no detrimental impact to my account.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,139
Thanks: 994
Fixes: 403
Registered: ‎01-01-2012

Re: Missing Bill

Thanks for getting in touch @beardface

I'm sorry to hear that you haven't had your August bill generated

Unfortunately, I can't give a date for when this will be resolved but I can confirm that your credit report won't be impacted by this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
agreenstreet
Newbie
Posts: 1
Registered: ‎23-08-2014

Re: Missing Bill

I"m missing 9 months of my bills on my account. There is a gap between 11/2018 and 8/2019

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Missing Bill

Hello @agreenstreet,

Thanks for getting in touch with us.

 

My apologies for the lack of communication and I apologise for the frustration caused. I've checked over the account and provided a more detailed response over a support ticket for you here.

 

I hope the ticket clears things up for you,however, if you need further support do let us know,

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team