Migrating from plusnet
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Migrating from plusnet
24-04-2010 7:39 PM
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Thanks for reading...
if your interested below is why im considering other service providers.
1) My estimated line speed at sign up was 3mb since then its steadily decreased to the current estimated line speed of 0.5mb
2) I hanged around thinking 21cn would improve things unfortunately not! ive gone from a steady 2.5-3mb down to 1-2mb depending when bt/plusnet change profiles
the connection since 21cn daily bounces down in sync which may only last a moment but as a result the bras profile lowers.
sync speed can be anything from 4448-1998 at the time of writing this my adsl line is configured like this..
plusnet profile is 1500
bt bras profile is currently 2000
router is currently synced in at 3850/714
plusnet say bt have done line tests and say nothing is wrong
and the only suggestion from plusnet now is another engineer visit which always results in a 2 minute test saying everythings fine.
Re: Migrating from plusnet
27-04-2010 4:15 PM
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You've currently got a deferred setup charge on your account (until July), which means if you requested to move elsewhere you'd need to pay £30.
Regarding your issues, you've currently got a 3000 profile according to our stats (as of yesterday) but you have a *very* intermittent connection.
I'd suggest raising a fault and I'll get one of our guys to push it with BTw for you.
It's also worth mentioning that a line issue may well move with you if you do decide to leave.
Re: Migrating from plusnet
28-04-2010 3:28 PM
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heres a example of the looping
BT profile 2mb >>>plus.net profile 1500 >>> Plus.net profile 2000 <> whilst bt profile goes to 3mb then my line resyncs and falls under 3mb so BT reduce the profile to 2mb >>> then plus.net updates to 3mb.
ive also noticed when BT's profile is 2mb and the plus.net profile is still above it the connection gets alot closer to 2mb.
just before submitting the connection dropped and the snr was fine and the sync speed increased alittle i would have thought if it was dropping due to signal quality the speed would go down.
ive included a image of the line stats for you to look over.
Thanks defiant
Re: Migrating from plusnet
28-04-2010 8:34 PM
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Re: Migrating from plusnet
28-04-2010 10:41 PM
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and thanks alot for taking this on mand
Re: Migrating from plusnet
29-04-2010 9:30 AM
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Re: Migrating from plusnet
05-05-2010 12:12 PM
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on sign up i was quoted 3mb as that was what i had with my previous provider
on paper the max stable rate of my line is quoted as being 2mb so anything over that is a bonus
currently the line is under the max stable rate so surely this shows there is a issue.
the signal to noise ratio was at 20db so i decided i would resync the connection with adsl1 modulation im going to leave it like that and see how the connection holds
Re: Migrating from plusnet
05-05-2010 12:23 PM
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Re: Migrating from plusnet
05-05-2010 2:07 PM
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We're gonna book an engineer, and take it from there.
Re: Migrating from plusnet
05-05-2010 6:25 PM
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Cheers Alan
Re: Migrating from plusnet
06-05-2010 12:08 PM
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Re: Migrating from plusnet
07-05-2010 11:22 AM
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Thank you mand!
Re: Migrating from plusnet
07-05-2010 11:55 AM
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Re: Migrating from plusnet
07-05-2010 4:23 PM
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Re: Migrating from plusnet
10-05-2010 10:32 PM
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