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Max Premium (PT001) charge after fibre upgrade

FIXED
jezmjohn
Dabbler
Posts: 20
Thanks: 2
Fixes: 1
Registered: 05-05-2016

Max Premium (PT001) charge after fibre upgrade

Hi 

 

When I had ADSL I had the Max Premium service, as upload was very slow.

I now have fibre so no longer need Max Premium but cant find where to cancel the service in my portal?

 

Thanks

 

Jez

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Max Premium (PT001) charge after fibre upgrade

Probably best contacting the helpdesk tomorrow Jez. They should be able to sort it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Plusnet Help Team
Plusnet Help Team
Posts: 5,324
Thanks: 486
Fixes: 179
Registered: 01-01-2012

Re: Max Premium (PT001) charge after fibre upgrade

Fix

I've just removed that for you now.

Sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Max Premium (PT001) charge after fibre upgrade

@jezmjohn, you just marked this topic as solved, presumably because future "Max Premium" charges have now been canceled.  But did you get a refund for the unexpected "Max Premium" charges you have already paid since upgrading to fibre ?