Max Premium (PT001) charge after fibre upgrade
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- Re: Max Premium (PT001) charge after fibre upgrade
05-05-2016 10:51 PM
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Hi
When I had ADSL I had the Max Premium service, as upload was very slow.
I now have fibre so no longer need Max Premium but cant find where to cancel the service in my portal?
Thanks
Jez
Fixed! Go to the fix.
Re: Max Premium (PT001) charge after fibre upgrade
05-05-2016 11:41 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
06-05-2016 9:10 AM
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Re: Max Premium (PT001) charge after fibre upgrade
06-05-2016 9:29 AM
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@jezmjohn, you just marked this topic as solved, presumably because future "Max Premium" charges have now been canceled. But did you get a refund for the unexpected "Max Premium" charges you have already paid since upgrading to fibre ?
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