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terminating contract

cdr
Hooked
Posts: 8
Registered: 05-05-2016

terminating contract

How do i go about switching, can you advise if i would incur charges and how much notice should i give to avoid them please

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: terminating contract

Sorry to hear you're thinking of leaving.

It looks like you're out of contract, so there shouldn't be any early termination fees. However please do keep in mind there may be a £30 cease charge if the services are ceased as part of you leaving. If the new provider follows a recognised method of migration, this will not be applied.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
cdr
Hooked
Posts: 8
Registered: 05-05-2016

Re: terminating contract

If I leave the services will be terminated, so I don't quite understand what you mean by the £30 charge and what it is for...

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: terminating contract

If the services are terminated as opposed to migrated to a new provider. The cease charge would be applicable as we would be charged for ceasing the service.

 

More info on the cease charge can be found here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team