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Listed Phonecalls In Bills

Francesca
Hooked
Posts: 5
Registered: ‎09-03-2021

Listed Phonecalls In Bills

Dear PlusNet,

How do I get both billed and unbilled calls showing on my bill statements please?

I would like to see numbers I have called showing on my bill statement whether I have been charged for them or not.

 

I had that with my last provider.

 

Many thanks.

5 REPLIES 5
jab1
Seasoned Hero
Posts: 6,574
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

@Francesca 'Freephone' numbers are never shown on Plusnet invoices, and the system cannot list them - that's is the way the system has been ever since I've been here (9 years) and probably before.

John
MisterW
Superuser
Superuser
Posts: 9,488
Thanks: 2,407
Fixes: 182
Registered: ‎30-07-2007

Re: Listed Phonecalls In Bills

but other non-charged ( e.g plusnet to plusnet ) calls are shown in the billed calls list.

@Francesca  are you confusing billed with chargeable ?

The billed calls list are those calls which have been included in the last monthly bill, whether chargeable or not. Unbilled calls are those made since the last bill

jab1
Seasoned Hero
Posts: 6,574
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

@MisterW I find it strange too, but obviously the PN system ignores calls where the recipient pays. As you say though, PN>PN calls are listed, but as zero value.

John
MisterW
Superuser
Superuser
Posts: 9,488
Thanks: 2,407
Fixes: 182
Registered: ‎30-07-2007

Re: Listed Phonecalls In Bills

but obviously the PN system ignores calls where the recipient pays

I think it's more basic than that, I don't think the Openreach/BTw system sends charging information for those calls

jab1
Seasoned Hero
Posts: 6,574
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

Makes sense, @MisterW Smiley

John