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Listed Phonecalls In Bills

Francesca
Hooked
Posts: 6
Registered: ‎09-03-2021

Listed Phonecalls In Bills

Dear PlusNet,

How do I get both billed and unbilled calls showing on my bill statements please?

I would like to see numbers I have called showing on my bill statement whether I have been charged for them or not.

 

I had that with my last provider.

 

Many thanks.

10 REPLIES 10
jab1
Aspiring Legend
Posts: 10,163
Thanks: 3,339
Fixes: 120
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

@Francesca 'Freephone' numbers are never shown on Plusnet invoices, and the system cannot list them - that's is the way the system has been ever since I've been here (9 years) and probably before.

John
MisterW
Superuser
Superuser
Posts: 10,592
Thanks: 3,085
Fixes: 228
Registered: ‎30-07-2007

Re: Listed Phonecalls In Bills

but other non-charged ( e.g plusnet to plusnet ) calls are shown in the billed calls list.

@Francesca  are you confusing billed with chargeable ?

The billed calls list are those calls which have been included in the last monthly bill, whether chargeable or not. Unbilled calls are those made since the last bill

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Aspiring Legend
Posts: 10,163
Thanks: 3,339
Fixes: 120
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

@MisterW I find it strange too, but obviously the PN system ignores calls where the recipient pays. As you say though, PN>PN calls are listed, but as zero value.

John
MisterW
Superuser
Superuser
Posts: 10,592
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Registered: ‎30-07-2007

Re: Listed Phonecalls In Bills

but obviously the PN system ignores calls where the recipient pays

I think it's more basic than that, I don't think the Openreach/BTw system sends charging information for those calls

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Aspiring Legend
Posts: 10,163
Thanks: 3,339
Fixes: 120
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

Makes sense, @MisterW Smiley

John
Francesca
Hooked
Posts: 6
Registered: ‎09-03-2021

Re: Listed Phonecalls In Bills

I do not get either of them listed in my bills.

What I get are bill summaries like Line Rental, Voicemail and Payment in the 'Your Charges Broken Down' section.

jab1
Aspiring Legend
Posts: 10,163
Thanks: 3,339
Fixes: 120
Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

Thought you had sorted it as you didn't reply for a couple of months, @Francesca . Your calls are listed on page 3 of your invoice.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,579
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Registered: ‎21-04-2017

Re: Listed Phonecalls In Bills

Hi @Francesca 

I'm afraid you'll only see a list of calls on your bills if you've been charged for the calls. However you should be able to view a list of all calls you've made regardless by clicking on the view unbilled calls or view billed calls button from Here.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Aspiring Legend
Posts: 10,163
Thanks: 3,339
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Registered: ‎24-02-2012

Re: Listed Phonecalls In Bills

Are you sure, @Gandalf ?

phone.PNG

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,579
Thanks: 8,401
Fixes: 1,375
Registered: ‎21-04-2017

Re: Listed Phonecalls In Bills

I stand corrected. Cheers for the double check @jab1 

@Francesca If there's no calls showing on your bill then you wouldn't have made any Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team