Line rental saver
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Line rental saver
02-07-2019 9:27 PM
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Could someone offer some clarity here, please? My head is hurting a bit after trying to get this sorted.
Re: Line rental saver
03-07-2019 9:11 AM
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Hi @champ388
I'm sorry for the advice you were provided and line rental saver wasn't taken before the renewal put in place. Unfortunately due to the way the system works we can't take a line rental saver payment while the contract change is in progress.
I've been thinking of the best way we can resolve this without causing an adverse side effect in the system, and I've added a reply onto the support ticket https://www.plus.net/wizard/?p=view_question&id=191741231 which I hope helps.
Feel free to let us know over here once you've responded to the ticket and we'll be happy to pick this back up.
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