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Late Payment

FIXED
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

FORGET IT!  I AM NOT HAPPY WITH THIS!!!! I AM NOT VERY SATISFIED AND I DO NOT HAVE A SPECIALIST EQUIPMENT TO MAKE CALLS!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Do you have any other devices you can try changing your payment details from?

Have you also tried clearing cookies and cache from your web browser settings?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

look I did say there is no specialist equipment and also if I am still not happy then I will continue to use this internet till my contract expires and then I will go and find another internet provider who would make me happy.  Talk Talk is a big no-no to return to.

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Thanks for getting back to us @Deafman196823 

I understand what you've said, however what I've advised doesn't require specialist equipment.

Again, do you have any other devices and have you cleared cookies/cache in your browser settings?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

have tried it on my tablet, mobile phone, and my other tablet and still the same result and I also even cleared the cache too!!  but still the same old result!!  it must be coming from your end!!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Could you leave this with me to investigate further when the right people are in the office tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

@Deafman196823 Having looked into this again, it seems that we're also getting a similar error when trying to update card details for your account. As an alternative ongoing payment method, are you able to set up a direct debit?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Hi @Deafman196823 As per my responses via the support ticket 196321711 on your account, I can advise we believe we've fixed the problem with you being unable to update your card details online. 

Can you confirm this is the case and you are able to update them?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team