cancel
Showing results for 
Search instead for 
Did you mean: 

Late Payment

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Thanks for getting back to us @Deafman196823 That's good to see, if the problem happens next month feel free to post back and we'll be happy to manually remove the interruption again. 

Having said that, to try to avoid your account going into failed payment at all would it be best to change your bill date?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Late Payment

Pay on time, and you won't have this problem 😜

Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

How can you treat me like that??   I am suffering from Manic depression and also I am hearing impaired and finding work is impossible and I get my benefit every fortnight and it is a struggle having to pay my bills on time!!

Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

My benefit comes in every fortnight and it is a hard struggle having to keep changing payment dates and I don't think it's a good idea sorry.

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

@Deafman196823 wrote:

My benefit comes in every fortnight and it is a hard struggle having to keep changing payment dates and I don't think it's a good idea sorry.

No problem, I just thought I'd mention we can change your bill date in case it was a viable option.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Late Payment

@Deafman196823 

 

if you read my post history, you will find, I've always been late with payments. double standards / sarcasm / ironic.. I was having a laugh at myself.

 

I have a WCA on friday, I have a feeling I won't be returning home.

 

have a great week.

 

PS When I was with another ISP, I was able to top-up my account, plusnet don't allow this for some reason.

Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

I am back and found that there is no billing for me this month but I am confused as I am supposed to be paying the bill today and I noticed there is a billing date for next month, Can you find out if I have to pay anything for this month (November)?  Please get back to me ASAP Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Hi @Deafman196823 Apologies for the confusion, it just looks like we've not generated your bill yet. There's plenty of time yet, it should arrive before midnight tonight. Let us know tomorrow if you don't get a bill though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

then why did it say bill is due on 20th December and not this month?

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

@Deafman196823 this would be your account updating to reflect your next month's bill, the current bill will be issued shortly once our daily billing run has completed.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

I am ready to pay it as soon as the bill arrives.

Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

@Gandalf  I have a problem trying to update the payment page but it keeps cycling over and over again, Please get this sorted fast!

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Thanks for getting back to us @Deafman196823 

I'd suspect this is because today's your bill date and your bill is about to be generated.

I'd recommend waiting until you've received your bill. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deafman196823
Dabbler
Posts: 20
Registered: ‎20-10-2019

Re: Late Payment

I even tried it after the billing date too but nothing works!

Plusnet Help Team
Plusnet Help Team
Posts: 16,435
Thanks: 5,040
Fixes: 854
Registered: ‎21-04-2017

Re: Late Payment

Sorry to hear that, it may be best giving us a call and we'll update your payment details from this side.

If you're hard of hearing as your username suggests, there's additional support which may make it easier to phone us. I'm happy to call you back too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team