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Last month of contract but charged too much!

FIXED
joepsion
Hooked
Posts: 8
Registered: ‎22-06-2016

Last month of contract but charged too much!

My 18 month broadband contract doesn't end until 8th June 2021 but I have today been charged £33.72 as opposed to the normal monthly amount of £21.98.

 

Can someone sort this out please? Was thinking of moving suppliers - let's see if you can persuade me to stay with a decent level of customer service.

2 REPLIES 2
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,214
Thanks: 318
Fixes: 117
Registered: ‎26-03-2018

Re: Last month of contract but charged too much!

Fix

Hi @joepsion,

I'm sorry to hear about this. I've taken a look into the account and raised a support ticket in response, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
joepsion
Hooked
Posts: 8
Registered: ‎22-06-2016

Re: Last month of contract but charged too much!

OK, thanks