Hi everyone,
I’m hoping someone can offer some advice. I’m a single parent to three children and I’ve recently lost my job, so I’ve had to apply for Universal Credit. I didn’t realise just how much we rely on having an internet connection — from making the UC claim itself to supporting my children, especially my two youngest who have learning and disability needs. They rely on internet‑connected alarms for safety (for example, if they fall), so the broadband is essentially a lifeline for their medical equipment. I didn’t understand how serious it would be if the connection stopped working.
Last month I called to explain that I would pay the bill once my Universal Credit came through, but I’ve now found out the first payment can take 6–7 weeks. On top of that, the amount they pay is very low, and the outstanding broadband bill would take around 35% of my UC payment.
Is there any kind of emergency or basic broadband package that keeps the connection on for people in situations like mine? Something affordable that at least covers the essentials? I can’t call customer services because my phone won’t let the number connect, but I do have a small amount of mobile data — that’s how I’m able to write this.
I’m really hoping there’s some help out there.
