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Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

maelgwnarddyn
Newbie
Posts: 1
Registered: ‎30-09-2019

Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

Is there anyway to renew my old broadband contract when the system thinks there is Full Fibre available? I can't afford to pay £60/month for the end of contract rollover service. Once everything is sorted out FFTP is fine but not actually available to me atm.

There is Full Fibre theoretically available at my property. The problem is I live in a rented flat, so need permission from my landlord because of the drilling etc. I contacted them and they are fine but need to contact the freeholder because any alteration or drilling in external walls needs their approval. The freeholder is getting advice and making applications since we live in a conservation area and a listed building and any external work needs permission from the regulatory bodies. Other residents in the flats are waiting for this too but obviously there's no way of knowing how long this will take.

5 REPLIES 5
jab1
The Full Monty
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Registered: ‎24-02-2012

Re: Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

@maelgwnarddyn Your best option is to call  COTS (Customer Options Team) on 0800 013 2632 and discuss with them. 

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

@maelgwnarddyn I'd suggest calling the Customer Options Team on 0800 013 2632 and explain the situation.

They may be able to offer to recontract on FTTC and then when the Full fibre issues are resolved you would be able to upgrade to FTTP. Upgrading would start a new contract but without any ETCs on the old contract.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Seasoned Hero
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Registered: ‎28-02-2017

Re: Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

@maelgwnarddyn 

Have a look at the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Where it says VDSL in the left column what does it say under SOGEA (to the right of the window)?

 

In the narrative what does it say about Fibre Priority Exchange (Y/N)?

 

If you stay with PN then you can upgrade to Full Fibre at any time during your contract (you just start a new contract). Note that if you still have a phone service you lose this.

 

Brian

Baldrick1
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Re: Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

Moderator's note:
Thread moved from Broadband to My Account/Billing

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corringham
Seasoned Champion
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Registered: ‎25-09-2015

Re: Is there a way to extend my FTTC contract? All the deals showing are for Full Fibre.

Do you currently have a land line with FTTC? I'm doubting whether a change from FTTC with phone line to SOGEA would be allowed if you are in a Full Fibre priority area as it would be a change of OR product.

If you are already on SOGEA it should be possible to renew.