Hi, my contract renewed on 1st August at £25.99 per month, however I noticed that my August bill is for £43.27. This is clearly wrong, please could you review and check what the issue is? Thanks
When was your previous contract ending and when did you renew it?
The renewal was probably not sufficiently early to avoid in advance billing at the out of contract rate. This should be corrected on the next billing cycle.
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Oh, there is a different issue which can arise - discounts ceasing one month early. I believe it is something to do with the way the order was processed on commencement. Did you make this contract on-line or over the telephone?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Thanks Gandalf. I got your email. Just want to check, I should be on the new contract from 1st Aug for £25.99 a month, but the credit would take me back to the old contract amount. Is this right? The overcharged bill is for the 1st - 31st August. Thanks
