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I want to cancel

Newbie
Posts: 5
Registered: ‎13-10-2020

I want to cancel

I’m looking to cancel I have a contract until February 22nd. How much would I be paying to leave this ASAP? Thanks very much 

3 REPLIES 3
Pro
Posts: 295
Thanks: 43
Fixes: 9
Registered: ‎28-09-2020

Re: I want to cancel

Cancellations team number is 0800 013 2632. Closed now I believe but open at 8 tomorrow 

Newbie
Posts: 5
Registered: ‎13-10-2020

Re: I want to cancel

Ok thanks.

Do we pay month in advance for service.
So if my contract ends on the 26 feb I pay the 26 jan??

If so I could swap or start new on 26th right ?
Plusnet Help Team
Plusnet Help Team
Posts: 32
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: I want to cancel

Thanks for reaching out.

 

Correct, you do pay in advance for your services. If your bill is generated on 26th Jan, it will be for the following month of service, as well as any additional charges from the previous billing period.

 

If you were to ask your new provider to take over the line on the last day of your contract, you will not be charged any Early Termination Fees on your final bill. However if you would like them to take over prior to the end of your contract, Early Termination Fees will apply. You'll be able to calculate the exact amount by visiting our Early Termination Fees Web Page here: https://www.plus.net/help/my-account/early-termination-charges/

 

Hope this helps, Adam.

 Adam
 Plusnet Help Team