I can not add an Authorised user to the account

[#1]

As the tile above, I am having issued adding a name in the Authorised user field in the account.

Just states "Please enter a valid name"

thing is, as far as I know it is valid.

Any help is appreciated.

[#2]

Hi @chummleywarner 

Thanks for coming to our community. 

Have you ever amended this before without issue?

Does the name have any special characters in like a hyphen?

Lesley

[#3]

Hi Lesley,

Thank you for the reply.  

To answer your questions:

1) No, I have not attempted this before.

2) Yes, my the users name does indeed have a hyphen, more than likely what is it, however so does mine, and i can see that in the account.

[#4]

I have just tried without the hyphen, and still get the same message 😕

[#5]

Are you entering a full name, ie more than 1 word? 

[#6]

Yes, that is correct, three in fact.

[#7]

I tried and I get the same error with 1 and 3 words, there’s possibly validation to restrict it to 2 - does that work? 

(I’ll flag it up as it ought to be possible to enter a 3 word name, in my opinion but I’m not certain at this stage)