How to raise an account query ticket

[#1]

Hi,

Anyone know how to get in touch with Plusnet via a ticket or email these days?  Phone seems to be the only option and I have been on hold too long.

I cancelled my service and it was due to end yesterday but it hasn't, and now I've received an out of contract bill for around £50.  How do I get this cancelled if I can't get hold of Plusnet?

[#2]

Hi Mike,

Apologies for the difficulties you've had contacting us. 

I've cancelled your account in line with the One Touch Switch, and your final bill will generate shortly. 

If there are any further issues, please let us know. 

I hope this helps.