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How to find out when my contract expires?

shefmarkh
Newbie
Posts: 4
Registered: 01-03-2017

How to find out when my contract expires?

Hello,

 

I have looked all over but am unable to find a link with this information. Does someone know how to get it?

Previous topics suggested looking for a "cost of cancelation" link which would allow me to deduce this, but I am unable to find that link.

 

Thanks,

 

Mark

 

9 REPLIES
Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: How to find out when my contract expires?

Click here (login required) and that will take you straight to it.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Staff
Plusnet Staff
Posts: 34
Thanks: 8
Fixes: 2
Registered: 19-12-2016

Re: How to find out when my contract expires?

Hey there,

 

https://www.plus.net/my.html?s=0&action=account_summary

 

Here's the link for viewing your current cancellation fee's, And next to your broadband product it should show cancellation costs upon cancelling.

Hope this helps,

 

Ben

 Ben Devine
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 3,188
Thanks: 1,843
Fixes: 69
Registered: 22-02-2016

Re: How to find out when my contract expires?

Hello and welcome to the Community.

For some reason the Member Centre does not show this information. Your best bet is to go to your email and look for the original emails you received when signing up and then work it out from those dates. That's what I have seen suggested elsewhere here on the forums.

Edit: It looks like there is a way afterall!

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

shefmarkh
Newbie
Posts: 4
Registered: 01-03-2017

Re: How to find out when my contract expires?

I clicked that link, but its just the account summary. That page does not appear to have any links to or information on cancellation charges to me?

shefmarkh
Newbie
Posts: 4
Registered: 01-03-2017

Re: How to find out when my contract expires?

I searched my email account, but if there was an email it must have been deleted.

Community Gaffer
Community Gaffer
Posts: 3,188
Thanks: 1,843
Fixes: 69
Registered: 22-02-2016

Re: How to find out when my contract expires?

Either a member of staff here can ask you for your plusnet username (via private message) and look this up for you or you will have to call/use the online chat and a CS agent can tell you what this is.

Personally, I'd try to go with PMing a member of staff here. @BDevine, are you able to help out with this query over PM?

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: How to find out when my contract expires?

The account summary shows how much you need to pay when leaving, the monthly costs can be found here.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Jonpe
All Star
Posts: 1,689
Thanks: 452
Fixes: 4
Registered: 05-09-2016

Re: How to find out when my contract expires?

@Browni  As far as I can tell the figure you refer to includes the month already paid for in advance, at least it does in my case, and no, I have no idea why.

Plusnet Staff
Plusnet Staff
Posts: 34
Thanks: 8
Fixes: 2
Registered: 19-12-2016

Re: How to find out when my contract expires?

Hello again, I have dropped you a private message and if you could reply with your username and contact number I can look into this and get to the bottom of this updating you with a call?

 

Thanks, Ben

 Ben Devine
 Plusnet Help Team