How long does it take?
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How long does it take?
24-06-2011 1:49 PM
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Thanks
Re: How long does it take?
24-06-2011 2:22 PM
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Keep an eye on your ADSL light and when it goes green you can post here and maybe get your account activated early.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: How long does it take?
24-06-2011 2:28 PM
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I haven't been sent my router/etc yet, according to the order trackier it hasn't been ordered yet. There's been nothing since last Monday when the phone line was activated.
Re: How long does it take?
24-06-2011 3:23 PM
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Re: How long does it take?
24-06-2011 3:34 PM
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Given that 7 working days will be Tuesday and today is Friday and they haven't ordered my router yet nor taken any payment... anyone got any ideas how to check everything is going to happen smoothly?
I'm currently on a PAYG dongle so it would be useful to know to be able to plan if I need to buy more credit for it or not.
Re: How long does it take?
24-06-2011 5:21 PM
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the reason for my reaction is because when i was dealing with my order over the phone, the chap was very precise in his wording and explained things, but i believe it also helped that i asked when things would happen to which he explained its working days and not every day ie + weekends.
so its starting to make me wonder if when people are doing the orders on the phone or on line if the information isn't clear enough, or indeed the people doing the sales are not giving the full and conscience information.
Now with me, i was very impressed with the guys patience with me especially since i made sure how much we were paying, when, what speed, and even though he stated clearly when things would happen i made sure i understood how we would be told which was going to be via the email service and via text, which would normally be the fact of the first saying about the order taking place, then the next stating the phone order had been sent to be dealt with, then the next stating the phone line will or should be ready by this date, then the next stating the phone line is now ready to use. and the exact method was for the broadband as well.
so this is why im kinda stunned why so many people are asking such questions .
Re: How long does it take?
24-06-2011 7:07 PM
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My query wasn't "how do I find out what plusnet tell their customers" it was more like "is this a reliable time frame that they give, do people often get left waiting longer and can I reasonably expect my broadband to be ready on Tuesday given the number of steps still left to do". Given that I am unable to use a telephone to contact the lovely patient man you spoke to when setting up your account, I thought the forum was the best place to pose my query as it seems not only would I get opinions from experienced users but also maybe that one of the staff would read it and be able to check it's going OK for me.
So to answer your questions, yes they do give full information and I myself am fully aware what they told me to expect regarding completion times, however it seems in my case things seem to have stopped for some reason and I was hoping someone could shed some light as to why or if this is a common occurrence. Given your "startled" reaction to the high number of people asking the same thing I'm guessing I'm not the only one it's happened to.
Re: How long does it take?
24-06-2011 7:25 PM
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and yes it seems from the topics on the forum that its not just a one off
Re: How long does it take?
24-06-2011 8:51 PM
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Re: How long does it take?
24-06-2011 8:56 PM
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mathewlisett maybe this is something that needs explaining to new customers a bit more clearly then, because although I've been told 5-7 days and have access to the order tracker to supposedly keep me updated, it does appear to the uninitiated as if they activated my phone line then forgot all about me
Can't wait for next week - I'm sick of this dongle!
Re: How long does it take?
27-06-2011 10:51 AM
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Re: How long does it take?
27-06-2011 1:07 PM
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Re: How long does it take?
27-06-2011 1:30 PM
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The good news is that your phone service is active with us, however there's still a little time to wait for the broadband. That has been ordered today and should complete by 4/7/11.
There has been an issue with our automated system which I've just highlighted here so we will of course give you a goodwill gesture because of our mistake and for your patience in the matter.
Adam.
Re: How long does it take?
27-06-2011 1:39 PM
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Re: How long does it take?
27-06-2011 2:01 PM
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