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How do I raise a ticket?

FIXED
Stevepageuk2
Dabbler
Posts: 13
Registered: ‎28-08-2018

How do I raise a ticket?

Can’t find how to raise a new support ticket.

 

i can see past tickets but only ever given the option to chat or call.

 

how do I open a new ticket instead?

 

WHY is this option made so difficult to find???

5 REPLIES 5
CharlieBV
Grafter
Posts: 28
Thanks: 21
Fixes: 2
Registered: ‎11-09-2018

Re: How do I raise a ticket?

Fix

Hey there,

 

I believe you can find this option here : https://www.plus.net/wizard/p=wizard&page=22909&wizard_id=38&_ga=2.195486895.220287306.1539612493-50..., you will have to login obviously. :wink:

Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: How do I raise a ticket?

Hi @Stevepageuk2

 

As @CharlieBV menioned you can do sop on that link. I have since sent you a ticket regarding your query in another post so you will be able to respond via that if you prefer.

 

 

puffin67
Newbie
Posts: 4
Thanks: 4
Registered: ‎10-10-2017

Re: How do I raise a ticket?

Thanks @CharlieBV, I've logged a ticket asking for the 'add a new ticket' option to be reinstated Wink

travelerjohn
Dabbler
Posts: 10
Registered: ‎15-11-2018

Re: How do I raise a ticket?

I find this system of communication very difficult to remember. Can you please give me the links I need to go through from the home page . I have raised a ticket before but cant find the rout at all now

Moderator
Moderator
Posts: 28,846
Thanks: 2,696
Fixes: 385
Registered: ‎14-04-2007

Re: How do I raise a ticket?

Does this help?

https://www.plus.net/wizard/?p=search

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