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How do I raise a ticket?

FIXED
Stevepageuk2
Dabbler
Posts: 13
Registered: ‎28-08-2018

How do I raise a ticket?

Can’t find how to raise a new support ticket.

 

i can see past tickets but only ever given the option to chat or call.

 

how do I open a new ticket instead?

 

WHY is this option made so difficult to find???

5 REPLIES 5
CharlieBV
Grafter
Posts: 28
Thanks: 21
Fixes: 2
Registered: ‎11-09-2018

Re: How do I raise a ticket?

Fix

Hey there,

 

I believe you can find this option here : https://www.plus.net/wizard/p=wizard&page=22909&wizard_id=38&_ga=2.195486895.220287306.1539612493-50..., you will have to login obviously. :wink:

Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: How do I raise a ticket?

Hi @Stevepageuk2

 

As @CharlieBV menioned you can do sop on that link. I have since sent you a ticket regarding your query in another post so you will be able to respond via that if you prefer.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
puffin67
Newbie
Posts: 4
Thanks: 4
Registered: ‎10-10-2017

Re: How do I raise a ticket?

Thanks @CharlieBV, I've logged a ticket asking for the 'add a new ticket' option to be reinstated Wink

travelerjohn
Dabbler
Posts: 10
Registered: ‎15-11-2018

Re: How do I raise a ticket?

I find this system of communication very difficult to remember. Can you please give me the links I need to go through from the home page . I have raised a ticket before but cant find the rout at all now

Highlighted
Moderator
Moderator
Posts: 28,527
Thanks: 2,524
Fixes: 335
Registered: ‎14-04-2007

Re: How do I raise a ticket?

Does this help?

https://www.plus.net/wizard/?p=search

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