How can I pay this bill totally ridiculous customer service from the dark ages
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How can I pay this bill totally ridiculous customer service from the dark ages
23-08-2019 11:21 PM
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Had a plusnet SIM card was absolute rubbish no service [-Censored-] customer service so I cancelled the account now have been told they have been chasing me for £27 for about a year so rang up wanting to pay to be told I couldn't pay because the account has been sold and they don't know who to I have had no other correspondence from anyone about this are plusnet really this [-Censored-] that when I ring to pay I can't now I have been told I have to try and find out who they sold the account to ??????? Bloody ridiculous don't go with plusnet they are absolute utter [-Censored-]
Re: How can I pay this bill totally ridiculous customer service from the dark ages
24-08-2019 2:09 PM
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Hello @Garry1969 I am deeply sorry for what has occurred and the manner in which your query was handled.
Can you please send me a private message with the following details, so we can have a look into this for you.
- Your full name
- Your Plusnet mobile number
- Your full home address, including postcode
Please comment on this thread once you have sent me a private message, so we can follow up on your query.
Many thanks.
Re: How can I pay this bill totally ridiculous customer service from the dark ages
25-08-2019 1:45 AM
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Have sent you the details
Re: How can I pay this bill totally ridiculous customer service from the dark ages
25-08-2019 3:07 PM
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Hello @Garry1969
I have responded to your PM.
Please have a look at your inbox, once you have responded, please comment on this thread post so we can continue to assist you.
Many thanks.
Re: How can I pay this bill totally ridiculous customer service from the dark ages
26-08-2019 9:40 AM
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Have replied
Re: How can I pay this bill totally ridiculous customer service from the dark ages
29-08-2019 1:53 PM
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Re: How can I pay this bill totally ridiculous customer service from the dark ages
29-08-2019 3:45 PM
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Hi Gary,
Thanks for getting back to us.
More than happy to help if you could PM the following info:
- Your full name and confirmation you are the account holder
- Your full address with postcode
- Your Plusnet mobile number
We just need to pass security with your before we can discuss account specific info. Give us a nudge on here once you've sent that PM.
Thanks
Re: How can I pay this bill totally ridiculous customer service from the dark ages
29-08-2019 3:46 PM
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Re: How can I pay this bill totally ridiculous customer service from the dark ages
29-08-2019 5:02 PM
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Thanks for the clarification @Garry1969
I've just sent you a private message now, once you've responded I'll pick it up as soon as I can.
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