I’ve tried ringing for help but there was a long wait (and terrible music being played!), so posting here to see if anybody could help. When I sign into Plusnet and go to my account details the first line of my address is wrong, it’s the correct house number but misses off the name of our private road which branches off from a bigger road. Missing this means it reads as somebody else’s address further up the street. However if I look at my bills the first line is correct but misses off the name of the road we branch off from which is a vital part of our address. I’m positive I’ve contacted Plusnet about this before and was told it’s been updated but now there’s this discrepancy.
My other query is about password changes. I changed it last week under ‘Manage your account’ and have double-checked I’ve changed it, but can only access my account and emails if I input my old password. I just can’t understand why it’s doing this and not registering my new password despite it showing on my account that I have changed it.
Any advice would be much appreciated.
