No £145 Reward card

[#1]

Signed up with Quidco, took screenshot of the button pressed which shows ‘£145 reward card, full fibre 500 and 93.75 cash back’. I have evidence of the 93,75 received from Quidco supporting that this was the deal selected. Plusnet are now rejecting that there was an offer which we selected and have not sent the card (for internal Plusnet readers, complaint 251728261 refers). The billings team have officially clarified that our full fibre 500 package did not come with the reward card and have put all onus on us to disprove. All connection to Quidco has been rejected, Quidco advise they have no dealings in the reward card. We can evidence through the image from Quidco and the amount received back that the only offer on the site at that time was the one with the reward card.

What is going on, this is despicable and dishonest trading - Plusnet are not corresponding with the parties who are offering these deals, a simple web search shows that this is a prolific issue. Plusnet have now washed their hands of this.

10 years with sky to move to plus net, I’ll be severing ties with this lot at the soonest opportunity.

BUYER BEWARE! Read the complaints against Plusnet before signing up and record every single element of offers that are selected.

[#2]

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

[#3]

One gets ether the partner’s deal or Plusnet’s reward card - not both.

[#4]

Thanks for the reply, this statement (cash or reward) has not been made by either Plusnet or Quidco throughout numerous employees comments and statements made by them (and in fact would of made this whole rig amoral a lot quicker and easier) - What I can evidence is an image (screenshot) of a Quidco button stating that the offer is full fibre 500, cash back “plus” £145 reward card. This is miss selling of a Plusnet contract through there partners.

[#5]

Sight of that screen shot would be interesting.  I raised the issue with the business and was advised…

Quidco's website states - 'Cashback will not be paid in conjunction with any other offer, voucher, reward or discount code unless listed on this page, or with any other discounts such as refer a friend, staff or student discounts'.

Which matches reasonable expectations - one or the other, not both.  If you’re expecting both and not getting both, perhaps your issue is with the site which suggested you could have both?

[#6]

Welcome to the community, @Whatrewardcard.

I'll send you a private message to get someone to check your eligibility for the reward card on our side. Those screenshots will be really helpful to determine what should have been included with the offer too.

Take a look at your community inbox when you get a second, please.

Thanks
Chris

[#7]

To confirm for anyone in the same or similar situation and save them the inconvenience once multiple calls and discussions had with plusnet, the final answer:

‘..Here's the feedback from our cashback team: The promo code on your account is not eligible for a reward card from Plusnet. We are unable to assist further with the claim as you aren't due a cashback reward. Apologies for the inconvenience..’

I still have a screen shot from Quidco stating that I am eligible to £145 reward card, £93.75 cash back and full fibre 500 - I must be lieing…

Now it’s down to me chase with Quidco as a complaint in the knowledge that I have already tried and they had advised I contact Plusnet as they deal with the reward cards - congratulations Plusnet and Quidco, you have successfully duped the consumer.

I will leave with the old adage, a person will tell 1 person of a good experience and 10 people of a bad one.

[#8]

@Whatrewardcard Can you attach a copy of that screenshot - with any personal information redacted - just so we know what you are talking about?

[#9]

Hopefully this is visible, link here for the image of the reward card selection chosen:

https://postimg.cc/LJkcTYt1

[#10]

Thanks. What site was that on, did you view the terms, and are you aware that you cannot usually get cash back and the reward card?

[#11]

Hi John, this was Quidco - who regardless of the terms have stated that our reward card discussion is to be had with Plus net, and have also not said anything about a cash or reward card situation - I would add that of sound mind I would not willingly choose £93 instead of £145 - which leads to the conclusion that pursuing this any further is not worth it as the parties that willingly advertise these offers do it in full knowledge that this is misleading. As mentioned in the initial post simple google searches show how widespread this is. I am signing off for this now, and simply highlighting to anyone else who reads to go with caution and record everything.

[#12]

OK