Further to my previous post “Confusion over renewed contract start date” I would be grateful if a Plusnet member of staff could explain the breakdown of my present bill. I'm in my 70s and didn't think I was losing the plot until I read but this but it beats me.
The bill should be £0 as Emily D said in the post mentioned above but I appear to have been charged £5-87 . This is the breakdown for this month:
Balance brought forward -£12.34
1 Line Rental 21/04/20 20/05/20 £0.00
1 Unlimited UK & Mobile 21/04/20 20/05/20 £9.00
1 Discount 27/03/20 20/04/20 £7.26
1 Discount 27/03/20 05/04/20 -£1.45
1 Discount 06/04/20 20/04/20 -£2.18
1 Discount 21/04/20 05/05/20 -£2.25
1 Caller Display 21/04/20 20/05/20 £0.00
1 Plusnet Protect (Included) 21/04/20 20/05/20 £0.00
1 Unlimited Broadband 27/03/20 20/04/20 -£8.86
1 Unlimited Broadband 27/03/20 20/04/20 £8.86
1 Unlimited Broadband 21/04/20 20/05/20 £10.99
1 Discount 27/03/20 20/04/20 £8.86
1 Discount 27/03/20 05/04/20 -£3.55
1 Discount 06/04/20 20/04/20 -£5.32
1 Discount 21/04/20 20/05/20 -£10.99
1 Plusnet Call Protect 21/04/20 20/05/20 £0.00
1 Incorrect charging - Line Rental/ Call Plan Subscription Pricing 14/04/20 14/04/20 -£4.50
1 Payment 27/03/20 27/03/20 -£197.88
1 Line Rental Saver 27/03/20 27/03/20 £197.88
Total -£6.47
Thanks. If you wish to discuss it over the phone please free to call.
