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Help understanding bill please.

salmo
Rising Star
Posts: 110
Thanks: 34
Registered: ‎07-04-2016

Help understanding bill please.

Further to my previous post Confusion over renewed contract start date” I would be grateful if a Plusnet member of staff could explain the breakdown of my present bill. I'm in my 70s and didn't think I was losing the plot until I read but this but it beats me.

The bill should be £0 as Emily D said in the post mentioned above but I appear to have been charged £5-87 . This is the breakdown for this month:

Balance brought forward -£12.34

1 Line Rental 21/04/20 20/05/20 £0.00

1 Unlimited UK & Mobile 21/04/20 20/05/20 £9.00

1 Discount 27/03/20 20/04/20 £7.26

1 Discount 27/03/20 05/04/20 -£1.45

1 Discount 06/04/20 20/04/20 -£2.18

1 Discount 21/04/20 05/05/20 -£2.25

1 Caller Display 21/04/20 20/05/20 £0.00

1 Plusnet Protect (Included) 21/04/20 20/05/20 £0.00

1 Unlimited Broadband 27/03/20 20/04/20 -£8.86

1 Unlimited Broadband 27/03/20 20/04/20 £8.86

1 Unlimited Broadband 21/04/20 20/05/20 £10.99

1 Discount 27/03/20 20/04/20 £8.86

1 Discount 27/03/20 05/04/20 -£3.55

1 Discount 06/04/20 20/04/20 -£5.32

1 Discount 21/04/20 20/05/20 -£10.99

1 Plusnet Call Protect 21/04/20 20/05/20 £0.00

1 Incorrect charging - Line Rental/ Call Plan Subscription Pricing 14/04/20 14/04/20 -£4.50

1 Payment 27/03/20 27/03/20 -£197.88

1 Line Rental Saver 27/03/20 27/03/20 £197.88

Total -£6.47

Thanks. If you wish to discuss it over the phone please free to call.

 

2 REPLIES 2
salmo
Rising Star
Posts: 110
Thanks: 34
Registered: ‎07-04-2016

Re: Help understanding bill please.

Hopefully now sorted.

panda25
Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Help understanding bill please.

Good afternoon, I can see that my colleague has responded to your query. I hope that everything has now been resolved.

 

If you have any further questions please respond to the following ticket by following this link Here

 

Jo

 Jo Clark
 Plusnet Help Team