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Hello

FIXED
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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Hello

Restricted again. See you next month All the best
8 REPLIES 8
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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: Hello

Hi @Menace65, I'm actually having issues removing the splash screen for you. I have flagged this to the relevant team and we'll get back to you once we have an update.

 

I'm really sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Hello

@LaurenB 

 

OK, I Got an email from plusnet saying they couldn't change my billing date due to the reason I changed it a couple of months ago, and I can only change it once every four months.

 

Sorry for having to do this every month, it's as much annoying to myself, as it is to the plusnet staff.

 

All the best

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Hello

It's been FIVE hours, it can't that long to lift restrictions, or maybe you are all waiting for me to start going mad.

 

get your finger out.

 

 

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Hello

Thank You

 

XXX

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Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Hello

Fix

Hi @Menace65,

 

I'm very sorry that your services weren't reactivated and for any inconvenience caused - I'll pass on feedback. I've made some changes to your account now and your services should be back to normal right away.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Hello

@EmilyD 

@LaurenB 

 

I'm restricted again, maybe due to the IP address renewing!

 

All the best

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Hello

Hi @Menace65,

 

Please accept my sincerest apologies for any inconvenience caused. 

I have actioned your account accordingly and updated you via ticket here

 

If there is anything else we may assist you with please feel free to get back in touch as we are more than happy to help. 

 

Kind Regards

 

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Hello

@OllieC 

 

Thank You

 

All the best