Hello

[#1]

Restricted again. See you next month All the best

[#2]

Hi @Menace65, I'm actually having issues removing the splash screen for you. I have flagged this to the relevant team and we'll get back to you once we have an update.

I'm really sorry for any inconvenience caused.

[#3]

@LaurenB 

OK, I Got an email from plusnet saying they couldn't change my billing date due to the reason I changed it a couple of months ago, and I can only change it once every four months.

Sorry for having to do this every month, it's as much annoying to myself, as it is to the plusnet staff.

All the best

[#4]

It's been FIVE hours, it can't that long to lift restrictions, or maybe you are all waiting for me to start going mad.

get your finger out.

[#5]

Thank You

XXX

[#6 · Accepted solution]

Hi @Menace65,

I'm very sorry that your services weren't reactivated and for any inconvenience caused - I'll pass on feedback. I've made some changes to your account now and your services should be back to normal right away.

[#7]

@EmilyD 

@LaurenB 

I'm restricted again, maybe due to the IP address renewing!

All the best

[#8]

Hi @Menace65,

Please accept my sincerest apologies for any inconvenience caused. 

I have actioned your account accordingly and updated you via ticket here

If there is anything else we may assist you with please feel free to get back in touch as we are more than happy to help. 

Kind Regards

[#9]

@OllieC 

Thank You

All the best