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http://failed.billing.plus.net/apps/payment/failed

NatsumiRio
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-05-2019

http://failed.billing.plus.net/apps/payment/failed

There are many pages that I cannot access these days. It always jumps to http://failed.billing.plus.net/apps/payment/failed I contacted my landlord who called the company but it seemed everything is OK. It's been like this for a long time and it’s really inconvenient for me since I cannot even access the email system of my university. I found others also had this issue in the community and then the problem was perfectly solved by @Gandalf. I hope some one could help me fix this problem. Thank you so much.
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,543
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed

Sorry to hear this and thanks for getting in touch.

I've identified the problem and in order to fix this you'll need to login to your router settings at http://192.168.1.254 then follow the below steps to connect to the internet using your account details:

1. Click on 'Advanced Settings'

2. Enter the admin password, which is on the back of the router

3. Click on 'OK'

4. Click on 'Continue to Advanced Settings'

5. Click on 'Broadband'

6. Click on 'Disconnect' if necessary

7. Enter your broadband username, which is in the format of yourusername@plusdsl.net

8. Enter your broadband password, which is your account password

9. Click on 'Connect'

 

Let us know how this goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
NatsumiRio
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-05-2019

Re: http://failed.billing.plus.net/apps/payment/failed

The problem is fixed. Thank you so much for your help!
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: http://failed.billing.plus.net/apps/payment/failed

Glad to hear that's sorted. Thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet