Have not received £145 rewards

[#1]

Refer to contact by Compare the market. I join your broadband plan 24 months. Plusnet should be sent the £145 Reward Card to me. I have joined your plan on Oct 2025 until now. But I have not received £145 rewards. I have captured your promotion picture. If you need I can show you

[#2]

Hi @wktsang,

Welcome to the Plusnet Community

I can have this looked into for you, just to check did you receive your claim e-mail and claimed the rewards card but it has not been sent? Or did you not receive a claim email? 

Alex

[#3]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#4]

I have not received a claim email

[#5]

@wktsang Ok thanks for clarifying, I will have our team take a look into this, we will reach out once we know more.

Alex

[#6]

Hi @wktsang 

I've sent you a private message to your community inbox with an update.

Lesley