Have I made the correct decision?

[#1]

Well if they are paying to call PN most of them are not using the correct number!
The only people who should expect to pay are those using PAYG mobiles - for everybody else it will be free.

[#2]

Quote

The only people who should expect to pay are those using PAYG mobiles

and there are even some PAYG ones that give free 0800 calls, GiffGaff http://giffgaff.com/index/pricing for example...

[#3]

Quote from: vilefoxdemonofdoom

In the general situation, it is the customer who is paying for the phone bill.

jim:quote

[#4]

Rubbish! In the general situation they are free.
Most people will be able to call the 0800 from a land line phone for free.
Some will call the 0345 number for free as an included call on their mobile contract package
Some as MisterW pointed out will be able to call the 0800 number for free from their mobile.
Only those not having any of the above options will have to pay. They should use the cheaper number for teir situation.

[#5]

You will almost always find the complaints number to be chargeable.

[#6]

"Rubbish! In the general situation they are free."
Maybe "free" as regards the actual call but factored into the cost of the package or service.
By the same thinking then buying something with "free" delivery means the delivery is not paid for by some means - e.g. hidden in the total price?

[#7]

In that case I suggest you report all websites where it says "Call us free on 0800 ..." to the ASA.
Please post back with a list of the sites you have reported.

[#8]

But 0800 numbers are always free!
0844 etc are chargeable.

[#9]

Am I the only person who has got totally confused as to what point is being argued here?

[#10]

Looks like whether a call you aren't charged for is free or not? Though I'm not sure how that relates to time waiting for an answer when calling support.