cancel
Showing results for 
Search instead for 
Did you mean: 

Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

waz101
Newbie
Posts: 4
Registered: ‎14-11-2013

Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

Hi,
I posted a ticket on Tuesday to ask when my switch from BT Infinity to Plusnet would take place ( I signed up and PAID on 05/11) - Apparently it was 51 Hours to answer, that expired yesterday?
Not too certain I made the right decision at the moment, Bad communication (Well None!) and still no switch?
Hope someone can help or it looks like I'm paying for two concurrent fibre services
5 REPLIES
waz101
Newbie
Posts: 4
Registered: ‎14-11-2013

Re: Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

Rang up and got my own answer in the end! Turned out the system hadn't placed the order with BT Wholesale/ Openreach. Here's to waiting another 5 - 7 days paying BT rates for Infinity!  Angry
Just got a confirmation Text stating that my FTTC migration will take place on the 25/11/2013 so I will end up paying BT an extra £10 more than I would have paid Plusnet if the migration had been done on time  Sad
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

Hi waz101,
Sorry to see that this has been delayed due to no order being placed, I've dropped a ticket on your account(#77261033) which you can view here.
Let us know how you get on or if you have any further questions.
stevehart
Newbie
Posts: 3
Registered: ‎15-11-2013

Re: Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

dont count on it i have paid and am due to switch today and not a thing has happened no contact and on hold for 30 minutes up till now so much for customer service tbh i  am gonna cancel it all soon and ask for refund they seem to take ur order quick but wont deliver cmon man  Crazy
waz101
Newbie
Posts: 4
Registered: ‎14-11-2013

Re: Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

Quote from: Chris
Hi waz101,
Sorry to see that this has been delayed due to no order being placed, I've dropped a ticket on your account(#77261033) which you can view here.
Let us know how you get on or if you have any further questions.

Thanks for that. Hope everything continues on plan now it's started moving.
waz101
Newbie
Posts: 4
Registered: ‎14-11-2013

Re: Can anyone answer ticket 77068814 ??? Still not switched from BT Infinity

My switch has been put back again to 30/11/2013, that's 25 days after my order was placed, if it isn't moved back again.
I don't need an engineer visit as I'm already on BT infinity, how can all of these delays be justified. If they wait much longer my MAC will expire!