I think I've been with Plusnet for around 20 years, mostly because it's been a issue-free experience.
Well, I need to leave now - because I've emigrated!
Just in case anything went wrong with my journey I wanted to wait until I was actually out of the country before ending my broadband.
But now they are not making it easy,
For an internet-oriented company they seem to insist that cancellations be by phone.
I can't even make calls in the country I'm in yet, let alone an international call.
Neither can I "report a problem" because the ONLY way they offer is text message.
They REALLY don't want to be contacted, do they?
So the only option is to send a letter..?
I think the problem is more easily solved just by cancelling my direct debit, then they can be the ones who make the effort to contact me.
