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Get money back

deatienzar
Newbie
Posts: 1
Registered: ‎26-10-2020

Get money back

I have paid  £25.99 by card upfront for one month line rental and broadband on 21th October, but the process was not successfully completed. I got in touch with Customer Service on 22th October and was told I have to pay again and this money would be refunded within a few working days. So I decided to pay again  £25.99 and called a second time on 24th October as refund had not gone into my bank account and told to wait a few more days. Please could someone tell me how can I get my money back. 

2 REPLIES 2
Mav
Moderator
Moderator
Posts: 20,731
Thanks: 3,947
Fixes: 436
Registered: ‎06-04-2007

Re: Get money back

Moderator's note(s):

Thread moved from General Chat to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Get money back

As far as I’m aware if the signup process fails the money isn’t received by Plusnet so it’d be in a holding period with your bank before being released back in due course. 

Generally happens within 5 working days but if it’s longer it may be worth contacting your bank.