Full Fibre Upgrade Mid Contract?

[#1]

Hi All, 

we have several fibre accounts with plusnet and i just noticed that one of them is in an area that now has FTTP available, we are 6 months into our current contract, can we upgrade or do we need to wait out the full 2 years before we can go to the faster package? 

Cheers
Dazzler 

[#2 · Accepted solution]

@cameldazzler 

No, you can upgrade now but at the cost of a new contract. Note you lose the phone service in doing so.

Give PlusNet Customer Options Team on 0800 013 2632 to see what's what.

Brian

[#3]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#4]

@cameldazzler I can give you a call and pop you through if you want?

[#5]

thanks for the info, i will give the customer service team a ring in the week and talk through it. 

Thanks

Daz