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Final bill is wrong

FIXED
bikerchic44
Dabbler
Posts: 11
Thanks: 3
Registered: ‎23-07-2016

Final bill is wrong

I have had an open question on my account since early June but it is being ignored.

The bill is wrong which is why I cancelled the direct debit.

I received an email on the 4th June offering me a new deal as mine was coming to an end.

The email stated that there would be no early termination fee and yet there is one on the final bill.

My phone and broadband ended midnight 20th June but on the bill the broadband is being charged

into August! The only way to get through to the broadband team is by phone!!!

Not much help if you can't use the phone at the moment

7 REPLIES 7
dvorak
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Re: Final bill is wrong


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'
Baldrick1
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Re: Final bill is wrong


@bikerchic44 wrote:

The bill is wrong which is why I cancelled the direct debit.


You might need a phone to fend off debt collectors!

 

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If it fixed it,  help others - select 'This Fixed My Problem'

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Final bill is wrong

Fix

Hi @bikerchic44

 

Thanks a lot for reaching out. I've had a look into the account and can see that it did not close properly due to an issue with the Broadband cease order. hence the latest bill you've received only contains a broadband product - this is not your final bill.

 

Going forward, I've closed the account down and have backdated this to 21/06/2021 - the date that the line was taken over. A final bill will soon be produced which will contain credits for any services that have been paid for (with us), but not used - after 21/06/2021.

 Adam
 Plusnet Help Team - Leeds
bikerchic44
Dabbler
Posts: 11
Thanks: 3
Registered: ‎23-07-2016

Re: Final bill is wrong

Thank you

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Final bill is wrong

No problem at all, feel free to give us a shout if you have any further issues going forward Smiley

 Adam
 Plusnet Help Team - Leeds
bikerchic44
Dabbler
Posts: 11
Thanks: 3
Registered: ‎23-07-2016

Re: Final bill is wrong

Still having problems with this.

final bill has an early termination charge but at beginning of June

when Plusnet sent me new offers the email stated there would be no 

early termination fee.

please sort this out.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Final bill is wrong

Good morning @bikerchic44

As my response to this contains billing information which is specific to your account, we're not able to share this in the public domain.. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

 Adam
 Plusnet Help Team - Leeds