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Early Termination Charges

jbandoo
Newbie
Posts: 1
Registered: ‎03-11-2018

Early Termination Charges

I recently moved address and paid my final outstanding bill using plusnet online service for £93 I paid this online and the amount left my bank so I assumed it paid. I have now been charged nearly 200 quid including early termination charge for none payment a month later.. I have raised this issue with plusnet and sent proof and nobody has called me so I'm writing on here to warn people that some of these online payments are not received or show on plusnet account. It's impossible to phone plusnet unless your willing to wait on hold hearly an hour. I need some human for customer service to help me find issue as it's making me anxious feeling helpness not being able to speak to customer service.
1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Early Termination Charges

Hi there @jbandoo,

 

I am sorry to hear you are having issues with the final invoice and apologies for the frustration caused, I can see an advisor has sent our billing team an escalated ticket in regards to this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team