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Broadband charge

eleriprice
Hooked
Posts: 5
Registered: ‎14-10-2016

Broadband charge

FAO accounts. When i renewed my contract for line rental and broadband last month, i certainly was not tod the cost would be ramped up from £2.99 to £10
99 as shown on my account today. I am staggered you are tryimg to pull such a stunt. This issue needs escalating as this is far off the figure i agreed to at point of renewal. I am quite willing to move away in spite of now been a customer for sometime. Time for an urgent account review as clearly something is far from right here. Thank you. E
Price
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,092
Thanks: 4,585
Fixes: 1,167
Registered: ‎11-01-2008

Re: Broadband charge


Moderators Note


This topic has been moved from Broadband  to My account / Billing 

 


 

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If it fixed it click 'This fixed my problem'
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Broadband charge

 

Hi @eleriprice,

 

I'm really sorry you've been having problems with your billing. I've had a look and can see the deal that was offered. The discounts look to have been applied to the first two bills but failed to add on the November bill for some reason. I've re-added them and refunded the over payment from this month. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team