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ERROR: The account has no invoice in failed billing

kamster
Newbie
Posts: 4
Registered: 10-11-2017

ERROR: The account has no invoice in failed billing

Getting this message instead of being able to acknowledge & continue browsing normally

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,827
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: ERROR: The account has no invoice in failed billing

Hi there.

I'm sorry to hear you're seeing this message.

Can you turn your router off for 65 minutes and let us know if that fixes it?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kamster
Newbie
Posts: 4
Registered: 10-11-2017

Re: ERROR: The account has no invoice in failed billing

65 or 5 minutes? (5 didn't fix it)

Plusnet Help Team
Plusnet Help Team
Posts: 4,827
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: ERROR: The account has no invoice in failed billing

65 should do the trick.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,457
Thanks: 1,209
Fixes: 11
Registered: 01-12-2010

Re: ERROR: The account has no invoice in failed billing

@Gandalf  several post now same error Sad   can you kick the back room boys

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
cknapper2006
Newbie
Posts: 2
Registered: 10-11-2017

Re: ERROR: The account has no invoice in failed billing

I'm having this problem too, I've turned my router off for an hour and half and nothings changed Sad

kamster
Newbie
Posts: 4
Registered: 10-11-2017

Re: ERROR: The account has no invoice in failed billing

Still getting the same message

firebird1000
Grafter
Posts: 82
Thanks: 1
Registered: 02-10-2013

Re: ERROR: The account has no invoice in failed billing

hi there just given a them call  had a 34 min wait but worth it / all working great as the restrictions are now off Smiley

Superuser
Superuser
Posts: 10,154
Thanks: 1,683
Fixes: 19
Registered: 22-08-2007

Re: ERROR: The account has no invoice in failed billing

@Gandalf,

We are seeing this quite a bit - it is reputed to be a known bug. Can you provide details please so that users can help themselves?

Is the account actually in a failed billing (payment) state?

Is the bug that the associated invoice cannot be found?

Is it something entirely different?

What’s the remedy?

What does the 65 minute (a rather precise figure) achieve? Kills the (stuck?) PPP session? Kills the IP lease? (In which case what happens to those having a fixed IP address?)

Is there any route to fixing this which avoids clogging up the support channels?
Plusnet Help Team
Plusnet Help Team
Posts: 4,827
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: ERROR: The account has no invoice in failed billing

Is the account actually in a failed billing (payment) state?

We're seeing this on accounts that are in failed billing, and also those that are all paid up.

 

I'm not 100% sure of the technicalities, but for the latter, if the router is assigned an IP address which has previously been in failed billing in the past 7 days they'll see that error message.

 

The fix is to force the router to assign itself a new IP. Due to the way connections are routed across our network, disconnecting the PPP session briefly may not change the IP. Powering it off for 65 minutes seems to do the trick.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team