ERROR: The account has no invoice in failed billing
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ERROR: The account has no invoice in failed billing
10-11-2017 5:16 PM - edited 10-11-2017 5:17 PM
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Getting this message instead of being able to acknowledge & continue browsing normally
Re: ERROR: The account has no invoice in failed billing
10-11-2017 5:25 PM
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Re: ERROR: The account has no invoice in failed billing
10-11-2017 5:40 PM
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65 or 5 minutes? (5 didn't fix it)
Re: ERROR: The account has no invoice in failed billing
10-11-2017 5:42 PM
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Re: ERROR: The account has no invoice in failed billing
10-11-2017 5:57 PM
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@Gandalf several post now same error can you kick the back room boys
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: ERROR: The account has no invoice in failed billing
10-11-2017 6:37 PM - edited 10-11-2017 6:38 PM
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I'm having this problem too, I've turned my router off for an hour and half and nothings changed
Re: ERROR: The account has no invoice in failed billing
10-11-2017 6:55 PM
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Still getting the same message
Re: ERROR: The account has no invoice in failed billing
10-11-2017 9:17 PM
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hi there just given a them call had a 34 min wait but worth it / all working great as the restrictions are now off
Re: ERROR: The account has no invoice in failed billing
15-11-2017 9:47 AM
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We are seeing this quite a bit - it is reputed to be a known bug. Can you provide details please so that users can help themselves?
Is the account actually in a failed billing (payment) state?
Is the bug that the associated invoice cannot be found?
Is it something entirely different?
What’s the remedy?
What does the 65 minute (a rather precise figure) achieve? Kills the (stuck?) PPP session? Kills the IP lease? (In which case what happens to those having a fixed IP address?)
Is there any route to fixing this which avoids clogging up the support channels?
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Re: ERROR: The account has no invoice in failed billing
15-11-2017 4:15 PM
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Is the account actually in a failed billing (payment) state?
We're seeing this on accounts that are in failed billing, and also those that are all paid up.
I'm not 100% sure of the technicalities, but for the latter, if the router is assigned an IP address which has previously been in failed billing in the past 7 days they'll see that error message.
The fix is to force the router to assign itself a new IP. Due to the way connections are routed across our network, disconnecting the PPP session briefly may not change the IP. Powering it off for 65 minutes seems to do the trick.
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