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Domain renewal - please help

FIXED
molly8
Grafter
Posts: 31
Thanks: 6
Fixes: 1
Registered: ‎08-11-2019

Domain renewal - please help

My domain is due for renewal at the end of this month and I am panicking as it has previously not been renewed automatically and I have lost important messages.

Please someone - Gandalf?  Matthew Wheeler? anyone out there?  Please can you renew it for me?  I phoned Plusnet last week and someone promised it would be done within 72 hours,but this didn't happen.  I phoned again on Wednesday and was told again that it would happen - still nothing.

 

Sorry to shout but PLEASE HELP.

 

Thanks,

 

Molly

6 REPLIES 6
molly8
Grafter
Posts: 31
Thanks: 6
Fixes: 1
Registered: ‎08-11-2019

Re: Domain renewal - please help

Just to clarify - the domain is with Madasafish and not directly with Plusnet.  

 

email address is xxxxxxxx@madasafish.com

 

and domain is xxxxxxxx.co.uk

 

Hope this will help someone to help me!

 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,759
Thanks: 7,044
Fixes: 1,180
Registered: ‎21-04-2017

Re: Domain renewal - please help

Hi @molly8

Your Madasafish domain should be renewed automatically and the expiry date on a who.is check updates once it has been.

I've raised a task with our NetOps team though just to be certain and make sure that your domain will be renewed.

I hope this helps. Let us know if you need anything further though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
molly8
Grafter
Posts: 31
Thanks: 6
Fixes: 1
Registered: ‎08-11-2019

Re: Domain renewal - please help

Thank you, Gandalf - and others within the Plusnet/Madasafish Team.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,759
Thanks: 7,044
Fixes: 1,180
Registered: ‎21-04-2017

Re: Domain renewal - please help

Fix

No problem @molly8, your domain should be renewed now. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
molly8
Grafter
Posts: 31
Thanks: 6
Fixes: 1
Registered: ‎08-11-2019

Re: Domain renewal - please help

Many thanks for our help.  I am so relieved to be able to see that it has indeed been renewed.  Apologies for not replying sooner.

molly8
Grafter
Posts: 31
Thanks: 6
Fixes: 1
Registered: ‎08-11-2019

Re: Domain renewal - please help

Oops - your not our!