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My broandband plan and phone plan change

FIXED
chanhk
Dabbler
Posts: 15
Thanks: 2
Registered: ‎12-05-2021

My broandband plan and phone plan change

Dear Sir / Madam,

 

My phone plan account has "Credit remaining £55.00". I do not want to use the land line anymore because I have not used it from Day 1. Could I cancel it? and can the remaining £55.00 change as my broadband charge? Thanks for help.

 

Best regards,

Kenneth

3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,159
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: My broandband plan and phone plan change

@chanhk That £55.00 credit is not a true one, merely the cost of calls you can run up until the telephone side of your facilities becomes restricted. As you don't use the land line for calls, that will remain as it is.

John
RealAleMadrid
Aspiring Hero
Posts: 2,092
Thanks: 917
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Registered: ‎07-07-2009

Re: My broandband plan and phone plan change

@chanhk No you can't cancel your landline, your Broadband connection needs it to be able to work. Also the £55 is not an actual amount of money, it is the maximum call costs that Plusnet will let you use (per month possibly).

So, unfortunately, not what you were wanting to hear.🙄

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: My broandband plan and phone plan change

Fix

Or put more simply, it's not your money. Therefore, you can't have it credited against your future bills or have it back either now or when you leave Plusnet.

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