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Do I really need to phone Plusnet to cease broadband and home phone?

MarcusJClifford
Grafter
Posts: 26
Thanks: 9
Registered: ‎29-03-2014

Do I really need to phone Plusnet to cease broadband and home phone?

I no longer need broadband and home phone from Plusnet and want to cease my services. I am out of contract too.

 

It seems I have to actually phone and talk to someone about this rather than just requesting it in the user control panel or such, is that really the case?

 

Marcus

3 REPLIES 3
jab1
Legend
Posts: 19,119
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: Do I really need to phone Plusnet to cease broadband and home phone?

@MarcusJClifford Are you moving to a new ISP, or totally ceasing your BB and phone service? If you are moving to a new supplier - allow them to undertake the Gaining Provider Led procedure. I.E. Arrange a new contract with them, and they will arrange the cease of your PN supply.

John
MarcusJClifford
Grafter
Posts: 26
Thanks: 9
Registered: ‎29-03-2014

Re: Do I really need to phone Plusnet to cease broadband and home phone?

A total cease.


I now have Starlink so don't need the copper based broadband or phone.

jab1
Legend
Posts: 19,119
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: Do I really need to phone Plusnet to cease broadband and home phone?

In that case, yes you do need to contact them by phone, or by letter (recorded delivery) at:

Plusnet PLC

The Balance

2 Pinfold St.

Sheffield

S1 2GU

John