Billing Amount Difference

[#1]

Hello, Ive just changed my contract to Fiber without phone line, the gentleman I spoke to said £24.99 but all the emails and update notes indicate a charge of £25.99 per month.I have never had to post here so Im hopeing staff pick this up to save phoning again.Any help appreciated

Reagrds

Jono

[#2 · Accepted solution]

Hi @jono 

I'm sorry to hear that's happened.

I've listened to the call and I can confirm that was what was offered so I'll update your account shortly with the right deal 

[#3]

Hi, Thanks for the swift reply, that is why I'm still with plusnet after about 13 yrs.
Regards
jono👋

[#4]

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

[#5]

Moderator's note by Mike (Mav): The fix has been changed to @MatthewWheeler  as per message #2.