Showing results for 
Search instead for 
Did you mean: 

Discounted rate ended before contract renewal

Posts: 4
Registered: ‎20-04-2020

Discounted rate ended before contract renewal

Could you advise as to why my lastest bill doesn't include my discounted rate?

I usually pay £25.99 but this month the bill is £35.21 and the bill shows no discount?

My contract doesn't end until 3/9/20, which I tried to renew last week but as the renewal stated the new contract would start immediately on that day I thought I would renew closer to the actual renewal date to keep continuity. The renewal offer is only £22.99 month so I don't see how or why I've been charged £35.21?

I look forward to your reply.


Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Discounted rate ended before contract renewal

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine