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Discounted rate ended before contract renewal

Newbie
Posts: 4
Registered: ‎20-04-2020

Discounted rate ended before contract renewal

Could you advise as to why my lastest bill doesn't include my discounted rate?

I usually pay £25.99 but this month the bill is £35.21 and the bill shows no discount?

My contract doesn't end until 3/9/20, which I tried to renew last week but as the renewal stated the new contract would start immediately on that day I thought I would renew closer to the actual renewal date to keep continuity. The renewal offer is only £22.99 month so I don't see how or why I've been charged £35.21?

I look forward to your reply.

        

1 REPLY 1
Moderator
Moderator
Posts: 30,086
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Discounted rate ended before contract renewal

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)