cancel
Showing results for 
Search instead for 
Did you mean: 

Discount reduced - half way through contract

FIXED
adamhook1981
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-10-2021

Discount reduced - half way through contract

Hello to all. I am 12 months into a 24 month contract. My bill has now increased for the first time - the difference is a reduction in the “Discount” amount. This is a part month but from next month will then be £10 a month more expensive. Is this an error or genuine increase as I had expected the same price throughout or wouldn’t have signed for 2 years. Thanks, Adam
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discount reduced - half way through contract

Fix

Thanks for your post @adamhook1981 and welcome to our Community Forums.

I'm sorry to see your latest bill's wrong. I've corrected this now by applying the right amount of discounts moving forward and I've added a credit towards your next bill to cover the overcharge of your existing payment. 

Let me know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
adamhook1981
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-10-2021

Re: Discount reduced - half way through contract

Thank you! Much appreciated!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Discount reduced - half way through contract

No problem @adamhook1981

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet