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Discount reduced - half way through contract

FIXED
adamhook1981
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Posts: 2
Thanks: 1
Registered: ‎02-10-2021

Discount reduced - half way through contract

Hello to all. I am 12 months into a 24 month contract. My bill has now increased for the first time - the difference is a reduction in the “Discount” amount. This is a part month but from next month will then be £10 a month more expensive. Is this an error or genuine increase as I had expected the same price throughout or wouldn’t have signed for 2 years. Thanks, Adam
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Discount reduced - half way through contract

Fix

Thanks for your post @adamhook1981 and welcome to our Community Forums.

I'm sorry to see your latest bill's wrong. I've corrected this now by applying the right amount of discounts moving forward and I've added a credit towards your next bill to cover the overcharge of your existing payment. 

Let me know if you have further issues or there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
adamhook1981
Browser
Posts: 2
Thanks: 1
Registered: ‎02-10-2021

Re: Discount reduced - half way through contract

Thank you! Much appreciated!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Discount reduced - half way through contract

No problem @adamhook1981

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team