Discount not applied

[#1]

Hi Plusnet,

I’ve just received my broadband and home phone bill for January 2021. However, I notice that the £7 discount (£4 and £3 discounts) haven’t been applied?

Is this just a error due to it being a new year? I’m still in my existing contract etc so should still have the discount?

Could someone advise please?

[#2 · Accepted solution]

Thanks for your post @Corsa 

I'm sorry to see your latest bill's wrong. I believe I've got this sorted for you now, I've raised ticket 210051127 sending you an email with more information which I hope helps.

Let us know if there are further issues or anything else you'd need help with.

[#3]

Thanks for sorting @Gandalf, very much appreciate your help as always.

[#4]

No problem at all @Corsa