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Discount not applied and re-contracting

FIXED
Twamly
Hooked
Posts: 6
Registered: ‎28-07-2015

Discount not applied and re-contracting

I've just received my latest bill and my current discount hasn't been applied this month.

My current contract finishes on the 11th April, but I've been billed the full 'out of contract amount' for 12th March to 11 April. (Approximately £47 instead of £28)

However, I've also signed up for a renewal offer starts on 13th March.

 

Do I need to worry about getting my latest bill corrected, or will it all be sorted out when the new contract start?

1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: Discount not applied and re-contracting

Fix

Hey there @Twamly I've just sent you a pm to get this sorted Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team