Firstly, I took over my deceased husbands Plusnet account, the Payment has always come from my bank account. Due to a line fault, I was at least 3 weeks without service and I am wondering where is the refund for this inconvenience?
Secondly, I have received an email addressed to my husband explaining that there has been a change to his contract due to a price increase. Which would have given us a get out. I was not offered or treated as a new customer, I have continued with his contract which is now mine. Can I change supplier? I would look for something more competitively priced and lose the landline.