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Unable to renew in online accout

arudavin86
Interested
Posts: 1
Registered: ‎10-05-2020

Unable to renew in online accout

My fiber contract is coming to an end in June but the online account shows the following message: "You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

Could someone please assist with how I can review the options, as I've received an email with an offer.
1 REPLY 1
BERTJ
Rising Star
Posts: 95
Thanks: 32
Fixes: 1
Registered: ‎17-11-2018

Re: Unable to renew in online accout

Plusnet your customer wants you to explain what to do next not silence for two days.

Come on plusnet show you care for your customers.