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Dial-up Referrals

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Dial-up Referrals

I happened to be checking the referrals page in the member centre today when I noticed that there is now a 25p referral value on dial-up Anytime Lite. I can't remember being informed about this change. I have one referral in this category and I know that there wasn't any value on it when I connected her computer to it about 18 months ago.
I raised a ticket and have been allowed this, but not the backdated sum.
Two comments/questions:
If anyone has one of these referrals (probably it will not be common as most people opt for broadband nowadays) it is worth raising a ticket because it seems that the money is not automatically allocated to the referrer.
When did this come into being?
5 REPLIES 5
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Dial-up Referrals

Hi Poppy,
These referral values have been in place as long as I (and Mark) can remember.  If you haven't received a backdated payment for the duration of your referral then you certainly should have done.
I'm concerned (like you) that these aren't getting added as they should be.
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Community Veteran
Posts: 1,850
Registered: ‎04-04-2007

Re: Dial-up Referrals

And just to add. We'll ensure that this one is sorted for you Poppy.
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Re: Dial-up Referrals

James - thank you for your prompt reply.  I am almost certain that when I connected my friend's computer there was no referral value on this because I raised a ticket and was told that it didn't attract this.
Thank you again for offering to look into it - I can provide details if necessary.
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Dial-up Referrals

Hi Poppy,
No details neccessary, but thank you anyway.
I've now raised a problenm on this and I'm just now working out how much you should be owed and will add a refund to your last invoice for this amount.
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Re: Dial-up Referrals

Thank you James. 
Much appreciated.
Smiley